What is ISO 9001?

ISO 9001 is the most widely recognised, international Standard for Quality Management Systems. It helps certified business demonstrate their commitment to customer satisfaction as well as continual improvement of their processes, products and results.

The ISO 9001 standard assists in the Continual Improvement through the development and implementation of processes that ensure:

• Understanding of requirements and expectation that need to be met;
• Development of a framework to ensure these requirements and expectations are met;
• Monitoring of performance and identification of areas that need improvement (or could be further improved);
• Determining and taking action to implement improvements.